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Our delivery timeframe reflects real shipping conditions. Orders may arrive as quickly as 2 working days when items are in stock and conditions are optimal. During busier periods, restocking, courier delays or adverse weather, delivery may take up to 10 working days.
All in-stock items are dispatched within 2 working days. In the unlikely event that an item is unexpectedly unavailable, our team will contact you promptly before dispatch.
We ship via DHL, a trusted and reliable courier service. Once dispatched, tracking information will be sent directly to you by email.
Yes, international shipping is available.
Please contact us by email to place an international order. We’ll provide a shipping quote before processing. Please note that any customs duties, taxes or import fees are the responsibility of the customer once the order leaves the UK.
The following products are classified as Dangerous Goods and are subject to shipping regulations:
Shipping options for these items may vary depending on destination.
Due to the professional nature of our products, we do not offer refunds, returns or exchanges. For hygiene and safety reasons, once products have been dispatched, they cannot be returned or exchanged. If your item arrives faulty or damaged, please notify us within 48 hours of delivery, including photos and your order details. Our team will carefully review the issue and advise on the next steps where appropriate.
We do not accept returns or exchanges.
However, faulty or damaged items will be reviewed on a case-by-case basis if reported within 48 hours of delivery.
Yes. A 1-year limited manufacturer’s warranty applies to all eligible Ugly Duckling electronic products, including:
The warranty covers manufacturer defects only. It does not cover damage caused by misuse, accidental damage, liquid exposure, unauthorised repairs, power supply issues, transportation damage, or failure to follow care, maintenance or storage guidelines. The warranty is void if the product is resold.
We accept all major debit and credit cards.
We operate Monday to Saturday, 9:00am – 5:00pm (UK time).
Yes — we place strong emphasis on education and ongoing professional support. Our team includes experienced nail technicians, educators and brand ambassadors with extensive industry knowledge. Mai is a UK-based educator specialising in builder gel and acrylic, offering training for new students as well as advanced masterclasses. If you require guidance, product advice or professional support, please feel free to contact us.